FAQs

  • How do I make a booking?

    Very easy! Please call our reservations team on 02 4385 9564 or book online at accomholidays.com.

  • When I book my accommodation, do I have to pay a deposit?

    Yes, we require a 50% deposit plus our booking fee of $75 when you make a booking.
    The balance is due 30 days prior to arrival.

  • Is there a credit card fee?

    Yes, payments made with Visa, Mastercard and Amex incur a 1.5% surcharge.
    If your booking arrival date is more than 30 days ahead, you have an option to make payment via direct debit.

  • When do I have to pay the balance of my accommodation?

    Check-in time is from 2 pm. We will try and accommodate an earlier check in if the property is ready, however this cannot be guaranteed in advance. Please call our office on the day of arrival to check if this is an option.

  • What time can I check into my accommodation?

    Check-in time is from 2 pm. We will try and accommodate an earlier check in if the property is ready, however this cannot be guaranteed in advance. Please call our office on the day of arrival to check if this is an option.

  • What time is check out?

    Check out is strictly 10.00am. We often have guests arriving to the accommodation you have stayed in on the day of your departure and we require the time to clean and prepare for the next arrival. Please speak to our front desk on check-in should you require a late departure and we will see if it is possible.

  • Where do I collect the keys from?

    Keys are collected and returned to one of our 2 offices.

    For properties in Terrigal, Wamberal, North Avoca, Forresters Beach and Blue Bay, key collection is from our Terrigal office on 112 Terrigal Esplanade.

    For properties in Avoca Beach, Copacabana and MacMasters Beach, key collection is from our Avoca office on 2/200 Avoca Drive, Avoca Beach.

  • What if I’m arriving out of office hours?

    If you arrive outside of office hours, please call our office beforehand to arrange keys to be put in one of our coded key boxes.

    Opening Hours

    • Weekdays
      9am to 6pm
    • Weekends
      10am to 4pm
  • What if I’m Checking out before your office opens?

    We have a key drop box at both our offices where you can return keys outside of office hours.

    Opening Hours

    • Weekdays
      9am to 6pm
    • Weekends
      10am to 4pm
  • What if something breaks during my stay?

    We understand that accidents happen, and we would appreciate it if you let us know if any property is damaged/stained during your stay. Usually, we will hold the bond and then obtain a quote to replace/repair the damage and then organise to have paid from the bond. If something was damaged on your arrival, please let us know immediately and we will endeavour to have it fixed as soon as possible. We also provide a guest and maintenance form in your welcome pack and would appreciate any advice you can provide on the property.

  • What should we bring with us?

    Each property will be set with a welcome pack of supplies i.e. toilet paper, shampoo, dishwashing liquid, washing powder etc that will cover the initial few days of your stay. If staying longer you may need to bring additional and or purchase from local stores. No food or condiment items are left in the properties and you will need to bring them with you if you require them during your stay.

  • What if we leave something behind?

    Please contact the office as soon as possible and we will endeavour to locate the item and have it returned to you. It is the guest’s responsibility to organise postage or a courier to receive their belongings back at their own cost. If a housekeeper brings lost property to our office, we will contact you.

  • How do I find the address for my accommodation?

    Upon arrival you will be given exact address details for GPS and or we will provide a map that will show the location of the property within our welcome pack.

  • Are we allowed to bring our pets?

    We do offer a range of pet friendly properties. Please advise us at time of booking if you are intending to bring a pet and there may be additional information or terms and conditions we need to advise you about, depending on the property. Unfortunately, due to common allergies we do not allow cats in any of our properties.

    If you bring your pet to a non-pet friendly property you will be asked to leave immediately without refund and and extra clean fee will be charged.

  • Do we have to clean the property before we leave?

    As stated in our terms and conditions, you need to leave the property in a clean and tidy state upon departure. This includes washing and putting away dishes you have used and taking out your rubbish, cleaning the BBQ and giving the floor a once over sweep or vacuum if you have brought sand or dirt in from outside.

  • What if the house is not left clean on our departure?

    Once the housekeeper enters the property, depending on how bad the property has been left, there may be an extra cleaning / rubbish removal fees deducted from your bond. Fees start at $50.00 and our office will call you and discuss the excess fees if applicable.

  • What if the house is not clean on arrival?

    We endeavour to check each property prior to your arrival, however should you arrive and something is not right please contact our office immediately. We can send a housekeeper promptly over as soon as possible to fix any challenges you may be having with the cleanliness of the property.

  • Do I need to bring my own bed linen and towels?

    No, all the bed linen and towels for the property will be supplied for your stay. You just need to pack your beach towels!

Do you have a question that is not here? Please contact us.